![]() Consistently, costs have remained below budget and external audits are clean and error-free. Customer satisfaction was rated an average of 98%, transaction accuracy achieved an average of 99.8%, and workforce satisfaction attained an average of 90%. Utilizing an innovative appointment system, over 80% of customers received service within 15 minutes while 50% of those were within 5 minutes. Throughout the last four years, the Tax Collector’s office boasts high performance ratings exceeding their comparative peer groups. This innovative data analytics tool is custom designed and utilized to ensure all management and operational decisions are data driven and fact based. Accordingly, all work at the Tax Collector’s Office is performed in conjunction with an internally developed automated information management system called “JARVIS”. In support of its vision, “To be nationally recognized as a leader in organizational excellence and exemplary service”, the organization has focused on maintaining a culture of innovation, continual process improvement, and respect. The Sterling Council’s panel of judges consists of six judges that are nationally and internationally recognized experts on organizational performance excellence in the Sterling/Baldridge Management System. The award follows a rigorous assessment process based on criteria from seven categories: leadership strategic planning customer focus measurement analysis, and knowledge management workforce focus operations and results. The Tax Collector’s office is the only organization in the state of Florida receiving the prestigious award this year. The Sterling award is presented annually to organizations and businesses that meet or exceed the Sterling/Baldrige National Criteria for Performance Excellence – a framework for achieving and sustaining organizational performance excellence and efficiency. ![]()
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